Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Masproclean.
If you are looking for another quick answers to your questions, contact us by email, or feel free to call us at 011 074 9983. We are happy to answer any of your questions and help you on your way to a clean home.
How can I get a quote?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
No, you’re only charged based on what we would have quoted you. If our cleaners finish early or late you are charged the full amount quoted.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! We wouldn’t want pushy sales people coming to your house, but in some cases se would require that we come view what need done for example post-construction or post renovation. You can get a quote and book your cleaning online. It takes about one minute.
Are cleaning supplies included?
We provide Cleaning supplies by default, but if you have your own this ensures we use the products you like.
Also, you can click here to see a list of items to have on hand. If we are supplying you with one cleaner Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house. But we would love you to come check when we are done so that we leave everything in order.
WHEN AM I CHARGED FOR THE SERVICE?
You are charged according to the agreed price, payble before or until after the cleaning has been completed.